Tahc AI Hybrid Chat - Complete Description
Category: WordPress Plugins • Platform: PHP
Tahc Hybrid Chat brings the power of AI-assisted customer support to your WordPress website. Provide instant, accurate responses to your customers while maintaining the human touch when needed.
Plugin License & Service Information
This plugin is 100% free and open source (GPLv2 or later). The plugin code has no locked features, no premium version, and no functionality restrictions. You receive complete access to all plugin code and can modify, distribute, and use it freely under the GPL license.
This plugin connects to the external Tahc service (tahc.ai) to provide AI chat functionality. The Tahc service is a separate commercial product with its own pricing and offers a 14-day free trial. The plugin serves as a connector between your WordPress site and the Tahc service.
The Tahc service offers a 14-day free trial on all plans. No credit card required.
What is Hybrid Chat?
Hybrid Chat blends the speed of AI with the empathy of real humans. Your customers get instant answers from an AI assistant trained on your content, with seamless handoff to human agents whenever needed.
Key Features
- AI-Powered Responses – Instant answers trained on your website content
- Human Handoff – Seamlessly escalate to real people when needed
- Orchestrations – Customize AI behavior based on page URL, visitor type, or message intent
- Multi-Language Support – Auto-detects and responds in 10+ languages (English, Spanish, French, German, Italian, Portuguese, Japanese, Korean, Chinese, and more)
- Fully Customizable – Match your brand colors, fonts, and style
- Mobile Responsive – Works beautifully on all devices
- Office Hours – Set your availability schedule
- Analytics – Track conversations and performance
- iOS App – Respond to customers from anywhere
- Lightning Fast – CDN-optimized for instant loading
- Accessible – WCAG AA/AAA compliant
What are Orchestrations?
Orchestrations let you customize your AI’s behavior based on context:
- Page-based rules – Show different greetings on your pricing page vs. support page
- Visitor targeting – Treat new visitors differently from returning customers
- Intent detection – Automatically escalate sales inquiries to your team
- Custom instructions – Give your AI specific guidance for different scenarios
Perfect For
- E-commerce stores
- SaaS companies
- Service businesses
- Educational sites
- Healthcare providers
- Any business that wants to provide exceptional customer support
How It Works
- Sign up for a free trial at tahc.ai – no credit card required
- Train your AI by connecting your website or knowledge base
- Install this plugin and enter your Workspace ID
- That’s it! Your chat widget is live
Pricing
The Tahc service offers a 14-day free trial on all plans. No credit card required to start.
- Starter – $19/month – 100 pages/documents, 1 domain, 1 orchestration
- Pro – $39/month – 500 pages/documents, 3 domains, 5 orchestrations (most popular)
- Team – $79/month – Unlimited everything, remove branding, 4 team seats
All plans include:
* Unlimited conversations
* AI-powered responses
* Human handoff
* Widget theming
* Analytics
* iOS mobile app
* Multi-language support
Support
Need help? We’re here for you!
- Documentation: tahc.ai/docs
- Support: dash.tahc.ai/support
- Email: support@tahc.ai
External Services
This plugin is a SaaS connector (per WordPress Plugin Guidelines, Guideline 6) that integrates your WordPress site with the external Tahc service.
The plugin code is fully open source and free (GPLv2). The plugin connects to the Tahc API (https://app.tahc.ai) to provide AI-powered chat functionality. The plugin itself does not process chat messages – all chat functionality is provided by the external Tahc service, which has its own pricing structure.
When the chat widget is enabled, the plugin loads a JavaScript file from:
https://app.tahc.ai/widget.js
Data transmitted to the Tahc service includes:
- Customer messages and conversations
- Page URLs where conversations occur
- Browser and device information for widget display
- Contact information (if provided by the customer)
This data transmission occurs when visitors interact with the chat widget on your site. No data is sent until a visitor opens or interacts with the chat widget.
Service Links:
- Service website: https://tahc.ai
- Terms of Service: https://tahc.ai/terms
- Privacy Policy: https://tahc.ai/privacy
By using this plugin, you agree to Tahc’s Terms of Service and Privacy Policy. You should update your own site’s privacy policy to disclose the use of this third-party service to your visitors.
Privacy Policy
Tahc Hybrid Chat connects to the external Tahc service (tahc.ai) to provide chat functionality. By using this plugin, you agree to our Privacy Policy and Terms of Service.
Data processed by the Tahc service includes:
* Customer messages and conversations
* Contact information (if provided by customer)
* Page URLs where conversations occur
* Browser and device information for widget display
All data is encrypted in transit and at rest. You can request data deletion at any time by contacting support@tahc.ai.