CresentAI Chatbot - Complete Description
Category: WordPress Plugins • Platform: PHP
CresentAI Chatbot adds a customizable AI-powered chat widget to your WordPress website.
Key Features
- Quick setup: Signup for free API key from chatbot.cresentai.com
- Customization: Adjust colours, modes (expanded/collapsed), titles, prompts, and more via the settings page.
- AI responses: Resolve 80% of customer queries without human intervention.
- Live Chat Mode: Toggle between live agent and AI responses (e.g., automated during weekends, holidays, or night time).
- Multi-user support: Add, remove, or disable agent users.
- Analytics: Track customer questions, view statistics, and optimize support.
- Conversation tracking: Preview, search past conversations, and mark as handled.
- Chat ratings: Allow users to rate sessions (1-5 stars) for feedback and improvement.
- Automatic escalation: AI flags unresolved chats for human review.
- Trainable AI: Upload documents (Word, PDF, text) or paste content to train the chatbot.
- Optional user details collection: Enforce name & email capture before chats (configurable).
Important: This plugin requires connection to external services
The plugin loads a JavaScript file from Cloudflare Pages and communicates with the CresentAI backend API.
External services used:
-
Chatbot frontend script
- Domain: https://cresentai.pages.dev
- Purpose: Loads the chat widget interface and handles frontend rendering & user interaction
- What is sent: Only the API key you provide in settings + messages typed by your visitors
- When: Every page load (when API key is set)
- Links:
- Terms of Use: https://chatbot.cresentai.com/terms
- Privacy Policy: https://chatbot.cresentai.com/privacy-policy
-
CresentAI Backend API
- Domain: https://api2.cresentai.com (API endpoint for chat processing)
- Purpose: Processes messages, provides AI responses, handles live chat routing, stores conversation history. All chat data is processed and stored on CresentAI servers.
- What is sent: Chat messages, optional visitor name/email (if mandatory collection enabled), site URL, API key
- When: When visitor sends message or when mandatory details are collected
- Links:
- Terms of Use: https://chatbot.cresentai.com/terms
- Privacy Policy: https://chatbot.cresentai.com/privacy-policy
You need to register and get a free API key at https://chatbot.cresentai.com to use this plugin.